I would like to give you an insight to my situation which occurred March 2009. This was the month and year that my mother and I went to Jamaica in order to return my grandmother to England, after my gran had had a stroke the previous year April. This stroke left my gran with total right side paralysis. I was also requested, by my mother, to care for my gran as my children had already left home. I must also stress that my grandmother was my guardian and NOT my mother. August 2009 Social Services sent a social worker to assess and notes stated that my grandmother was confused but dementia not diagnosed as yet. February 2011 a psychiatrist assessed my grandmother and stated that she was confused and did not understand the purpose of his visit. May 2011 second visit: not any better. 12 April 2012 my mother and daughter of my grandmother, produced LPOA to DWP who in turn transferred all my grandmother’s pension into an account of my mothers choice. Try as I may social services did not do an investigation nor raise safeguarding. Social services actually told me that I should contact DWP and ask them to assess the situation. I attempted to do this by phone and mail. I was totally ignored – as I was not the one with LPOA, regardless of the fact that I had sent them copies of the psychiatric report along with additional evidence. When I tried contacting the OPG also sending them the same evidence, their response was ” only the donor can object”. How is that possible when the donor has Alzheimer’s in Dementia and deemed incapable of understanding? I wrote to Mr prime minister David Cameron, he said ” contact your local health department”. I felt invisible but knew I could not give up. A year and a half later I contacted the Alzheimer’s Society who were unable to help me but gave me a contact number. That was the time that my prayers had finally been answered, because, at the other end of the line was a woman who listened and said ” I am only meant to be here for advice but I have listened to you and you need my help and I am going to help you”. That person was Mrs Reeta Ram – my saviour and she can be yours too. In the five and a half years that I have been caring for my grandmother, I have had to encounter liaisons with many a people and I could count on one hand the people whom were actually dedicated to their job and the people they deal with – be it patient or carer. I have to express my heartfelt gratitude to Reeta because without her I may still have been struggling ON MY OWN. Even when Reeta had a bereavement in her family, she dealt with my affairs, when I actually thought she would have postponed. If that don’t deserve praise and a medal, what does? I have to date been triumphant in the Courts revoking the LPOA and awarding me Deputyship. When the solicitor suggested to me by Dementia Concern failed me by not putting my application through for COP, I had to do the paper work myself, when social services failed me and all other governmental bodies failed me, even the MP’s that attended a carers conference and said that we could have one to one conversation with them after the meeting, yet left earlier than they stated, so we were unable to talk to them, failed me, Reeta Ram did not. Continuous good health and blessings to you Reeta, you are what we call GOD SENT x
“I was extremely fortunate to be introduced to Reeta Ram who is a care liaison contractor. Reeta agreed that the assessment procedures and guidelines were not followed and my wife’s level of needs in many of the domains were incorrectly assessed. She agreed to take the case up and liaise on my behalf with the NHS Continuing Care team (“CC team”). Reeta asked me to contact the nursing home and instruct them to liaise with Reeta fully including making medical records available. After Reeta looked at the assessment paperwork, Reeta visited my wife in order to do an appraisal on her general health and physical and mental abilities. Reeta notified the CC team and their Chief Commissioner that she would be representing me as liaison contractor as she felt that in some areas of the assessment there were inaccuracies.
Reeta has communicated with the CC team over several months and succeeded in getting agreement from the CC team to carry out a fresh assessment. We have recently had a meeting to discuss the points in dispute. At the meeting, it was agreed that the healthcare assessor visit my wife and her medical team, discuss Tina’s health needs with myself and then meet again for a fresh assessment. The assessor agreed that my diary of my wife’s daily problems were helpful in the assessment. Reeta stated that she would be representing me to the end with a view to achieving an amicable conclusion for all.
Anyone who finds themselves in a similar situation as myself and feels that the assessment they are being asked to sign is not factually correct, would be well advised to refuse to sign and ask for a copy of the document so that you may seek professional advice from Reeta.”