Independent Housing and Supported Living

We are a Voluntary Organisation.  Dealing with cognitive and sensory impairment caused by stroke, Parkinsons, stroke is often one of life’s toughest challenges especially for those trying to find the best and most appropriate local services and solutions for the people they love and support.  We provide independent housing in Watford, Hertfordshire in partnership with local domiciliary care providers to offer Supported Living Accomodation in a large, impressive, shared house.   Our supported housing enables 6 residents to continue to live in a shared home, within a diverse, local community and provides the individual with a familiarity of a homely environment by living in a house on a street. Community amenities include nearby train station, buses, shops, parks, GP, pharmacy and eateries. See our brochure here

More details here on the Housing care website where we received the EAC award.

EAC QI User Logo

Our skilled warden support managers provide bespoke and unique support services by providing individuals with:

  • Support to feel safe in their own home environment
  • Support for appointments with attending all medical appointments
  • Support with online shopping
  • Support with weekly community and group activities according to preferences and choice of each person
  • Support to take part in stimulating and varied activities

Sorting through the legal, financial, NHS and local authority rules and documentation just adds extra pain to what can already be a highly emotional time for your family.  Our experienced warden team and volunteers also support you with all paperwork and telephone calls.

Our volunteers have DBS and receive full training from Dementia Partners to provide outreach support to assist residents with:

  • Befriending
  • Telephone Calls
  • Paperwork
  • Organising day trips out
  • Filing
  • Shopping
  • Preparing food for a group lunch
  • Gardening
  • Writing letters and sending birthday cards to family members

About Our Experience – We Provided Support Services to Care Quality Commission’s Experts by Experience

For 18 months and until July 2017, we were support services to Care Quality Commission’s Experts by Experience, in partnership with Remploy.

CQC are regulators of adult social care and health services in England.

A CQC’s Expert by Experience is someone who takes part as a member of the CQC inspection team in hospitals, care homes, domiciliary care providers to help the CQC inspector find out about the quality of the government regulated care or health service. CQC’s EXEs have first-hand experience of services, they often have great insight and know what questions to ask people to find out what a service is like.  We enable our EXEs to be skilled and a valuable member of CQC’s Inspection Teams in various regulated provider settings: care homes, supported living, Acute MH Hospitals, Acute NHS Hospitals, and GPs events.

We also provided training to over 100 staff on CQC’s policies, procedures and report writing.

We facilitated CQC’s EXEs being involved in co productions to promote service user involvement. Co-production seeks to see people as assets and to work together towards a common goal with shared values in a manner that is inclusive and respectful.

On a daily basis, we liaised with CQC inspectors to ensure support and wellbeing of EXEs are promoted as part of CQC’s inspection Team. We provided induction and continuous training to enable our EXE staff to participate as a valued member of CQC’s inspection teams, across London and South England. We promoted wellbeing of EXEs when we supported them to be CQC’s EXEs in over 1500 CQC inspections from recruitment, training, bookings, quality control of service user experiences recorded in quotes or observations through to payroll. We promoted accurate recording of experiences of service users relevant to their wellbeing.

When we Launched Independent Housing to Provide Supported Living, We Changed Our Structure to a Voluntary Organisation and Not For Profit Distribution

Structure – Our organisation’s rules for its structure are contained in our constitution – our governing document. When our Management Committee makes decisions in the best interests of the Organisation is considers our Vision, Mission and Values.

The Vision: DP Volunteer’s vision for volunteers is that is that fewer people experience intense social isolation.

The Mission: DP’s Volunteers’ Mission is to alleviate emotional and psychological distress and reduce the incidence of isolated feelings and behaviour. We will do this by:

  • Being available up to 24 hours a day to provide emotional support and reassurance
  • Reaching out to high risk groups and communities
  • Working in partnership
  • Influencing public policy and raising awareness

The Values: DP Volunteers’ is committed to the following Values:

  • Listening
  • Confidentiality
  • People making their own decisions and choices
  • Being non-judgemental
  • Human contact

Purpose – The organisation is set up to provide not for profit supported housing and carry out some benefit for the wider community than just its members.  This community benefit is social and involves promotion of educational, environmental, economic benefits in the course of its work, etc. and is generally what a person in the street would easily recognise as being for community benefit.

Private and Self-Governing – Our organisation is independent from any other organisation with its own internal procedures for deciding matters without consulting an outside group. This does not mean that voluntary organisations cannot be helped by other organisations, such as the local council or ourselves. Our voluntary organisation must be free to make decisions in the best interests of the voluntary organisation and not be instructed by any other group.

Not-for-profit – Our organisation can make profits but the money must be ploughed back into the work of the group, not given to the members, the directors or anyone else as happens with for-profit groups. A more useful term is ‘non-profit-distributing’.

Voluntary – Our organisation involves some meaningful voluntary activity in its actual activities not in the management of the organisation. This does not mean that all the income of an organisation must come from voluntary contributions, or that everyone that works for it must be a volunteer. The minimum level of voluntary activity is that the management committee, who have a legal responsibility to put the organisation’s interest ahead of their own, must mostly be volunteers.

What sort of Deputy Assist help are you looking for?

Deputies manage the property and financial affairs of adults who are diagnosed by clinicians as lacking mental capacity to do this themselves. We provide Deputyship Assist Service. We assist Deputies who are appointed by the Court of Protection. The Office of the Public Guardian is responsible for supervising the work of deputies appointed by the Court.  Deputies undertake and promise the Court of Protection to ‘act in the person’s best interests’, one of the five main principles of the Mental Capacity Act 2005. We also provide free power of attorney clinics to charities.

London Age UK

Vetted by Age UK as ‘Trusted Services’


I would recommend Dementia Partners to anyone trying to navigate the minefield of social care. Without your work I would have never got the support I’d been unsuccessfully trying to access for over 7 years Teddie
Dear Reeta, I too was very pleased at the successful outcome, with your steering the proceedings so effectively
Professor Weller, Psychiatrist 22.2.13

  • We have skilled experience in NHS and Local Authority processes, from care package funding, safeguarding (DoLs), referrals to clinicians with progressive deterioration in the person’s health needs and end of life planning. Straight-talking help is available.  Our Team’s many years of experience can open the door to the best options for you and your family.
  •  Our skilled and efficient approach is at the forefront of our success.