We Provide Support Services to Care Quality Commission’s Experts by Experience
For 18 months and until July 2017, we were support services to Care Quality Commission’s Experts by Experience, in partnership with Remploy.
CQC are regulators of adult social care and health services in England.
A CQC’s Expert by Experience is someone who takes part as a member of the CQC inspection team in hospitals, care homes, domiciliary care providers to help the CQC inspector find out about the quality of the government regulated care or health service. CQC’s EXEs have first-hand experience of services, they often have great insight and know what questions to ask people to find out what a service is like. We enable our EXEs to be skilled and a valuable member of CQC’s Inspection Teams in various regulated provider settings: care homes, supported living, Acute MH Hospitals, Acute NHS Hospitals, and GPs events.
We also provided training to over 100 staff on CQC’s policies, procedures and report writing.
We facilitated CQC’s EXEs being involved in co productions to promote service user involvement. Co-production seeks to see people as assets and to work together towards a common goal with shared values in a manner that is inclusive and respectful.
On a daily basis, we liaised with CQC inspectors to ensure support and wellbeing of EXEs are promoted as part of CQC’s inspection Team. We provided induction and continuous training to enable our EXE staff to participate as a valued member of CQC’s inspection teams, across London and South England. We promoted wellbeing of EXEs when we supported them to be CQC’s EXEs in over 1500 CQC inspections from recruitment, training, bookings, quality control of service user experiences recorded in quotes or observations through to payroll. We promoted accurate recording of experiences of service users relevant to their wellbeing.